Terms and conditions

Version 1 · effective from 12 Nov 2026

1. Who we are

JoyMania is an online games platform. It is offered by:

Artmatrix.nl
Papaverstraat 58 6561WR Groesbeek
Chamber of Commerce (KvK) number: 95226567
VAT number: NL005139068B98
Email: info@joymania.games

These terms apply to every use of JoyMania: playing, having an account, premium and buying games. By creating an account or buying something, you agree to them.

2. Your account

• You can play many games without an account. With a free account you keep your progress and appear on the leaderboards.
• When you sign up, you give correct details, including your real date of birth.
• You keep your password secret. You are responsible for what happens with your account.
• You can delete your account yourself at any time in your profile. Any running premium subscription then stops as well. You won’t get back what you have already paid.

3. Free play and premium

• Part of every game is free. How many levels are free can differ per game and may change.
• With Premium you can play every game in full for as long as your premium runs. Premium is a subscription per month or per year. A year costs 10% less than twelve separate months.
• The subscription renews and is charged automatically every period until you cancel.
• You can cancel at any time with one click in your profile. Your premium then continues until the end of the period you have already paid for. After that, nothing more is charged. You don’t get money back for part of a period.
• An introductory offer, such as a lower price for the first months, applies once per person. Cancelling and starting again, or a new account with the same email address, does not give you the offer again.
• If an automatic payment fails, you will get an email. Your premium then stays valid for 7 more days. If the payment still doesn’t come through, your premium stops.
• If the price of premium goes up, we will tell you by email at least 30 days in advance. You can then cancel before the new price applies.

4. Buying a game

• You can also buy a single game. You pay once and can then play all levels and the challenge of that game, without a subscription.
• You get a personal right to play the game on JoyMania with your own account. You may not copy, resell or share the game.
• You can play a game you bought for as long as it is available on JoyMania.

5. Prices and payment

• All prices are in euros and include VAT. You always see the price before you pay.
• You pay through our payment provider Mollie, for example with iDEAL or a credit card. We do not see or store any bank or card details.
• Only people aged 18 or over may buy something or take out a subscription. You confirm this at checkout. A parent can also do this for a child’s account.
• After payment you receive a confirmation by email.
• Offers and discounts apply as long as they are shown on the site. We don’t have to honour a price that is clearly a mistake.

6. Right of withdrawal (cooling-off period)

When you buy something online, you normally have a 14-day cooling-off period. For digital content that you can use straight away, this right ends if you expressly agree to that. That is why, at checkout, we ask whether you want to start playing straight away and whether you know that you lose your right of withdrawal as a result. You can only check out if you tick this box. The email you receive after payment repeats this choice.

Does something you bought not work as it should? Then of course you are entitled to a solution. Please contact us (see section 10).

7. Behaviour and leaderboards

• Choose a decent username: no swear words, and no names that hurt or impersonate others.
• Play fair. Cheating, faking scores, abusing bugs in a game, or attacking or overloading the site is not allowed.
• We may remove scores that don’t look fair, ask you to choose a different username, and block or delete your account in case of abuse.

8. Children

• Every game has an age rating. You only play games that suit your age.
• If you are under 16, you need permission from a parent or guardian for an account. We ask for it by email.
• Buying and premium are for adults only (18 or over).
• Parents can set a stricter age limit for an account. Making a limit less strict is only possible with a confirmation by email.

9. Availability and liability

• We do our best to keep JoyMania working well at all times, but we can’t promise there will never be a disruption. Sometimes the site is briefly unavailable for maintenance.
• We may change, improve, add or remove games.
• We are not liable for indirect damage, such as lost progress or scores. In any case, our liability is limited to the amount you paid us in the 12 months before. This does not apply in the case of intent or gross negligence on our part, nor where the law provides otherwise.

10. Questions and complaints

Do you have a question or a complaint? Email info@joymania.games or use the Contact form. We respond within 14 days. If we can’t work it out together, as a consumer you can go to the competent court.

11. Privacy

You can read how we handle your data in our privacy policy.

12. Changes

We may change these terms. For an important change, we will ask you to agree again on your next visit. If you don’t agree, you can cancel your subscription or delete your account. For a period you have already paid for, the old terms continue to apply.

13. Applicable law

These terms are governed by Dutch law. If you live in another EU country, you keep the protection that the law of your country gives you as a consumer.